| TM Storage Service Support - Frequently Asked Question (F.A.Q.) |
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| General |
| Account |
| Web User Interface |
| Client - StorageSync |
| Security |
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| General |
| What are tmnet Storage Service? |
| tmnet Storage Service comprises of the online storage, which you can store and access files from any internet enabled devices, and the backup solution that allows the subscriber to back up and synchronize important files and data onto the remote storage space. |
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| How do I access the tmnet Storage Service? |
| You can access through the
Web User Interface or the
StorageSync client. If drag and drop is your choice, then WebDav would be suitable for you
in the near future. |
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| What are the system requirements for tmnet Storage Service? |
| Basically any system, PC, Mac or Linux with a web browser and internet connection will be good enough. |
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| How tough is the learning curve? |
| It is very easy to start using tmnet Storage Service. The Web User Interface is designed in such a way which is very user friendly and intuitive to the user. In addition there is always the
Online User Guide and
Flash Tutorial to assist you. |
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| How much storage space do I get? |
| With personal online storage, you will get 500MB while the enterprise version gets 1 GB. |
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| Account |
| How do I get a tmnet Storage Service account? |
| tmnet
Storage Service can be subscribed by TM Net user who already have
account with TM Net. TM Net user can login to their
self-care portal and subscribe to the service. |
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| What is the difference between the personal and enterprise online storage? |
| The personal online storage is catered for home subscribers while the enterprise online storage is meant for the commercial subscribers. Both personal and enterprise online storages have the Private folder, however, only enterprise version have the Company Share folder which allows other
company users to share files and data. Enterprise online
storage also gets 3 user accounts. |
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| What is the Company Share folder? |
| This is the public folder which is only available
with the enterprise online storage. The Company Share folder
can be accessed by any company user who has access to the enterprise
online storage account. |
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| I am an existing subscriber of TMnet dial-up or streamyx, how do I subscribe to this services? |
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TM Net user can login to their
self-care portal and subscribe to the service from the
control panel. |
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| How much does it cost for the existing customers of the TMnet dial-up or streamyx to subscribe to tmnet Storage Service? |
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Please refer to 'Package'. |
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| Can I subscribe additional user accounts with my current TMnet dial-up or streamyx account? |
| The option to subscribe additional user account is
not available at this moment. |
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| Web User Interface |
| How do I access tmnet Storage Service through the Web User Interface? |
| You will receive your password in email via your TMnet dial-up or Streamyx account. Go to http://storage.netmyne.com, and login with your TMnet/Streamyx email address and password provided in the email. |
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| Where do I save my files? |
| If you are a home user, you should only see the
Private folder available. You can save all your files there or
create more sub-folders. As for enterprise user, you have the option
to save your files under the Private or the Company Share folder
depending on whether the files are personal or to be shared among
your company members. |
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| How do I upload my files? |
| http://storage.netmyne.com/help/UploadingFiles/HelpFmSet_UploadFile.htm |
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| How do I download my files? |
| http://storage.netmyne.com/help/DownloadingFiles/HelpFmSet_DownloadingFile.htm |
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| What are the 'lock' and 'unlock' functions? |
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http://storage.netmyne.com/help/LocknUnlock/HelpFmSet_LocknUnlock.htm |
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| How do I share my files with friends? |
You can make use of the 'Send A File' on the menu to share your files with your friends. Follow this link for more details:
http://storage.netmyne.com/help/SendingFileFolder/HelpFmSet_SendFileFolder.htm |
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| What is the DropBox? |
DropBox is where you receive the files or folders shared from other tmnet Storage Service subscribers. Follow this URL for more details:
http://storage.netmyne.com/help/SendingFileFolder/HelpFmSet_SendFileFolder.htm |
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| Client StorageSync |
| What is StorageSync? |
| StorageSync is a software you can install to provide easy auto backup and synchronization of your files and folders. You can download it after logging into the Web User Interface by pressing BACKUP on the top menu. |
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| What are the system requirements of StorageSync? |
| PC compatibles, running Windows 98, Me, XP, 2000, NT.
At least 300Mhz CPU clock speed, 128MB RAM, and 20MB of free
diskspace. |
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| How do I install StorageSync client? |
| Click on the BACKUP button on the top menu of the Web User Interface of tmnet Storage Service, then download the software and run it. |
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| Where and how do I start on backing up my files with StorageSync? |
| The best way to start using StorageSync to backup your files is to watch this flash tutorial: http://storage.netmyne.com/help/storagesync.swf |
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| How often can I backup my files? |
| You can set the StorageSync to back up your files as
frequent as daily. Alternatively, you can also perform backup
weekly, monthly or just do it manually. |
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| What are ‘Local to Remote’, 'Remote to Local’, and ‘Bi-direction’? |
| These are the options on how you can back up and synchronize your files and data.
‘Local to Remote’ basically saves a copy of the file from your local hard disk to the remote storage site, and keeps the copy on the remote storage synchronized according to the your time setting.
Likewise, ‘Remote to Local’ saves a copy of the file from your remote storage site to your local hard disk, and keeps the copy on the local hard disk synchronized according to your time setting.
‘Bi-direction’ allows both local and remote sites to be synchronized where there are changes on either site. |
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| If I want to delete a file, do I need to delete on both the local and remote storage? |
| "Delete in destination if not in source" option in StorageSync means it will automatically delete a destination file if that file is not in the source storage. e.g. if source is local disk, and destination is remote storage, and if a local somefile.doc is deleted, a remote somefile.doc, if any, will also be deleted by storagesync automatically when sync take place.
Similarly if source is remote storage and destination is local disk, deletion will be automatic on the local disk.
Since auto deletion should be used with care, the option is off by default.
This option is NOT applicable in bidirectional sync mode. |
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| I have Unicode filenames. Can StorageSync recognize them? |
| Currently, StorageSync is unable to recognize the Unicode filenames on Windows system. One way to get around this is to replace the filename with an English one. |
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| Why am I receiving log file from StorageSync? |
| That is because StorageSync wants to keep you updated with all the synchronization, in case if there is any error you should be aware of. Of course, if you do not wish to receive the log files email, you can always turn it off. However, we strongly recommend you to check your log frequently on StorageSync. |
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| Security |
| How secure is web-based access in the tmnet Storage Services? |
| The login process is SSL protected by default which
prevents third party from intercepting and viewing your username and
password. |
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| How secure is the StorageSync backup client? |
| StorageSync is written in-house with customer's concern top priority. No third- party is involved in its development and so it is free from viruses, adware or spyware.
StorageSync also comes with SSL options for login and files
transfer. |
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| How secure are the files backed-up by StorageSync? |
| StorageSync is capable of transfering files and login infomation in SSL mode, thus preventing information being
intercepted during transport.
StorageSync is capable of encrypting files it transfers to the server. Encryption is done on the client computer first before transfer is initiated. StorageSync also conveniently decrypts the encrypted files on the client computer, when you transfer them down later.
A password is supplied during encryption and only the same password can decrypt the files again. The encryption algorithm used is CAST5 using 128-bit key length. This is the default algorithm use in the GPG, a cryptographic software tool compatible with PGP. |
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| How secure are the servers? |
| Multiple servers with firewall are located in TMnet's highly secured datacenter. Data is redundantly backed up between servers on a daily basis.
Security updates and patches are applied immediately to all software running on the servers to maintain maximum protection from hacking activities. |
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| How do I encrypt and decrypt my files? |
| http://storage.netmyne.com/help/EncryptDecrypt/HelpFmSet_EncryptDecrypt.htm |
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| I forgot my password. How do I retrieve it? |
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Click
"Forget password" link at the front page to have your password
re-deliver to your email. |
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| I have personal firewall installed. Will I encounter problems using StorageSync? |
| As long as the personal firewall is set to allow traffic to go through port 80 (and 443 if SSL option selected), StorageSync
will work fine. |
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